At Life Aura Pvt. Ltd., we are committed to providing our customers with high-quality products. If you are not completely satisfied with your purchase, we offer a clear and simple return and refund process. Please read our Return & Refund Policy below to understand your rights and how to proceed in case of any issues.
- Returns
1.1 Eligibility for Returns
We accept returns within 14 days from the date of purchase for any product that is defective, damaged, or incorrect. Products must be unused, unopened, and in the original packaging to be eligible for a return.
1.2 Non-returnable Products
The following items are not eligible for return:
- Products that have been opened, used, or altered.
- Products that are non-returnable due to health and safety regulations.
1.3 Return Process
To initiate a return, please follow these steps:
- Contact our customer support team via lifeauraprivatelimited@gmail.com or 84790-23805.
- Provide details of the product, order number, and reason for return.
- Once your return is approved, you will receive instructions on how to send the product back to us.
- Refunds
2.1 Refund Eligibility
Refunds will only be processed if the returned product is found to be defective or if an incorrect item was delivered. Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
2.2 Refund Process
- If your return is approved, we will process your refund within 7 business days.
- Refunds will be credited to the original payment method used at the time of purchase.
- Please note that shipping fees are non-refundable.
2.3 Partial Refunds
In some cases, partial refunds may be granted for items that are not in their original condition or if only a portion of the order is returned.
- Exchanges
3.1 Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange a product, you must first return the original item and place a new order for the desired product.
- Damaged or Defective Products
4.1 Reporting Damage
If your product arrives damaged or defective, please contact our customer support team within 48 hours of receiving the product. Provide clear pictures of the damaged product and packaging, and we will assist you with a return or exchange.
- Shipping Costs
5.1 Return Shipping Costs
Customers are responsible for the return shipping costs unless the product is defective, damaged, or incorrect.
5.2 Original Shipping Fees
Original shipping fees are non-refundable unless the product is returned due to a defect or error on our part.
- Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
- Phone: 84790-23805
- Email: lifeauraprivatelimited@gmail.com
- Address: 61/3, K.N.C. Road, Ground Floor, P.O- Barasat, P.S- Barasat, Ward No. 25, Pincode- 700124, West Bengal, India